Export not working - Service not available

Diagram
#1

Hi,

the export to png or pdf is not working any more.
We use still Version 3.0.0.
But also in your snippet with 4.2.0 it is not working.
https://snippet.dhtmlx.com/7irm3bni

Seems there is no file behind the used url, it says “Not found”:
https://export.dhtmlx.com/diagram/png/3.0.0
https://export.dhtmlx.com/diagram/png/4.2.0
https://export.dhtmlx.com/diagram/png/5.0.0

Can you please fix this?

BR
René

#2

Upvote

we are experiencing the very same issues.
Yesterday we’ve got 5xx errors and today the download links are empty.

Please fix.

#3

We have a similar issue as well. When we use the functionnality it tells us the servers are full.

#4

Here is a working example of the export with the dhx.Diagram 3.0.3:
https://snippet.dhtmlx.com/72h2k745
and 4.2.0:
https://snippet.dhtmlx.com/ibnrjq35

The service should work properly.
If the problem still occurs for you please, provide a cide snippet where the problem can be reconstructed locally

#5

It is working again.
So it seems it was a temporary problem on your side because others had the same problem.

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