Grid stops rendering data in IE -- Smartrendering

Suite and Optimus Suite 5
#1

We have grid data which has 5000 rows. When we scroll down the grid in IE with smart rendering ON, the data stops loading. It doesn’t load automatically.

To get data displayed in the grid we have to scroll up and down. Attached is a screen shot displaying the behavior.

DHTMLX version: 4.6

Note: This works seamlessly in chrome.

SmartRenderingIssue.PNG1558×523 10.1 KB

#2

Could you please, open ticket at support.dhtmlx.com and provide with a complete demo or share with a demo link, where the problem can be reconstructed.

#3

Can i please mail the demo to support@dhtmlx.com? We do not have active support account.

#4

Yes, you may send your demo to the support@dhtmlx.com

#5

Please, try to remove all the custom styles applying to your grid (html table).
Applying paddings and changing the row height you are breaking the row calculation for the smart rendering mode.

#6

Thanks for your reply. Could you please quote(Just 1 row) an example where our styling is breaking the row calculation?

This will help us to troubleshoot the issue you mentioned.

#7

Please, try to remove the following css:
#tabledata {
border-collapse: collapse;
}