print problem

Badri · April 29, 2011, 1:28pm

There are a couple of critical issues im facing with the print view:-

The task bars are collapsing to the second page of the print view for the below xml and many other xml files that I have tried out.
I have around 85 tasks but only the first 60 tasks are displayed in the print view.
In the below xml my last task is " SUBMIT THE REPORT " , but in the print view im able to see only upto “ALTER THE PAGE DESIGN” . Please look into this issue and get back to me as soon as possible.
NOTE:- I hav set my this.hoursInDay = 24 .

dasdasdsad 2011,04,18 288 0

    <childtasks>
	    <task id='16509'>
		    <name>
			    child
		    </name>
		    <est>
			    2011,04,18
		    </est>
		    <duration>
			    288
		    </duration>
		    <percentcompleted>
			    0
		    </percentcompleted>
		    <predecessortasks/>
	    </task>
    </childtasks>

</task>
  <task id='165000000119017_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119025_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119033_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119041_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119049_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119057_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119065_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119073_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119081_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119089_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119097_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119105_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119113_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119121_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119129_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119137_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119145_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119153_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119161_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000119169_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120001_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120009_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120017_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120025_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120033_165000000105539'>
        <name>
          dasdasdsad
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          288
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120233_165000000105539'>
        <name>
          9
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120241_165000000105539'>
        <name>
          9
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120249_165000000105539'>
        <name>
          9
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120257_165000000105539'>
        <name>
          9
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120265_165000000105539'>
        <name>
          9
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120273_165000000105539'>
        <name>
          9
        </name>
        <est>
          2011,04,18
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000107001_165000000105539'>
        <name>
          dsadasd
        </name>
        <est>
          2011,04,23
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000105541_165000000105539'>
        <name>
          ssss
        </name>
        <est>
          2011,04,25
        </est>
        <duration>
          96
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120281_165000000105539'>
        <name>
          10
        </name>
        <est>
          2011,04,28
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
</task>
<task id='16500281_165000000105539'>
    <name>
	    10
    </name>
    <est>
	    2011,04,28
    </est>
    <duration>
	    72
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='0120281_165000000105539'>
    <name>
	    10
    </name>
    <est>
	    2011,04,28
    </est>
    <duration>
	    72
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
 
<task id='05000000105539'>
    <name>
	    10
    </name>
    <est>
	    2011,04,28
    </est>
    <duration>
	    72
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
 
<task id='0120281_16509'>
    <name>
	    10
    </name>
    <est>
	    2011,04,28
    </est>
    <duration>
	    72
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>

 
<task id='539'>
    <name>
	    10
    </name>
    <est>
	    2011,04,28
    </est>
    <duration>
	    72
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>

  <task id='165000000120289_165000000105539'>
        <name>
          10
        </name>
        <est>
          2011,04,28
        </est>
        <duration>
          72
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120041_165000000105539'>
        <name>
          5th
        </name>
        <est>
          2011,04,29
        </est>
        <duration>
          48
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120049_165000000105539'>
        <name>
          5th
        </name>
        <est>
          2011,04,29
        </est>
        <duration>
          48
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120057_165000000105539'>
        <name>
          5th
        </name>
        <est>
          2011,04,29
        </est>
        <duration>
          48
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120065_165000000105539'>
        <name>
          5th
        </name>
        <est>
          2011,04,29
        </est>
        <duration>
          48
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120073_165000000105539'>
        <name>
          5th
        </name>
        <est>
          2011,04,29
        </est>
        <duration>
          48
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120081_165000000105539'>
        <name>
          5th
        </name>
        <est>
          2011,04,29
        </est>
        <duration>
          48
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120089_165000000105539'>
        <name>
          6thhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120097_165000000105539'>
        <name>
          6thhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120105_165000000105539'>
        <name>
          6thhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120113_165000000105539'>
        <name>
          6thhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120121_165000000105539'>
        <name>
          6thhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120129_165000000105539'>
        <name>
          6thhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120137_165000000105539'>
        <name>
          7thhhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120145_165000000105539'>
        <name>
          7thhhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120153_165000000105539'>
        <name>
          7thhhhhhhh
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120161_165000000105539'>
        <name>
         fix all UI issues
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120169_165000000105539'>
        <name>
          group discussion
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120177_165000000105539'>
        <name>
         team meeting
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120185_165000000105539'>
        <name>
          ALTER THE PAGE DESIGN
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120193_165000000105539'>
        <name>
          CHECK CODE SYNTAX
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120201_165000000105539'>
        <name>
          resource management
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120209_165000000105539'>
        <name>
          8
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120217_165000000105539'>
        <name>
          8
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
      </task>
      <task id='165000000120225_165000000105539'>
        <name>
          8
        </name>
        <est>
          2011,04,30
        </est>
        <duration>
          24
        </duration>
        <percentcompleted>
          0
        </percentcompleted>
        <predecessortasks/>
</task>
<task id='1650000000105539'>
    <name>
	    33333dsdsadas
    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='1605539'>
    <name>
	    44444444dsdsadas
    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
 
<task id='1639'>
    <name>
	    2www44as
    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
 
<task id='19'>
    <name>
	    12333    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='120808008'>
    <name>
	    12333    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='626781678263'>
    <name>
	    12333    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='19uyuy97878787'>
    <name>
	    SUBMIT THE BUGS   </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='19876876876'>
    <name>
	    DO THE UI CHANGES    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='19785hjghjg'>
    <name>
	    TEST    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='190809812983'>
    <name>
	   TEST ALL CHANGES   </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
<task id='dsadas43243219'>
    <name>
	   SUBMIT THE REPORT    </name>
    <est>
	    2011,04,30
    </est>
    <duration>
	    24
    </duration>
    <percentcompleted>
	    0
    </percentcompleted>
    <predecessortasks/>
</task>
 </project>
  </projects>

Fedor · April 29, 2011, 5:33pm

Please send your xml file together with the screenshots and browser information to our support email, including your customer No.
Also, thank you for the bug report.

Badri · April 30, 2011, 7:58am

Please give me your support mail id. Im not able to find it.

Badri · May 1, 2011, 6:37am

I have sent the screen shots to fed@dhtmlx.com. Is this the support mail you were talking about?
And I dont have any customer number. Do you provide customer number for free users.

I have found a work around for the previous issue i faced but the print feature is very important to me and i will purchase your commercial license as soon as you fix this issue. When can i expect the fix for this issue? Please reply , this is very urgent.

Badri · May 12, 2011, 6:04am

What is the status of the issue I had reported? Please tell me whether it can be fixed or not. If it cannot be fixed immediately how long will you take to fix it? I dont understand why you are taking such a long time to reply to my mails and forum posts. dhtmlxGantt is an excellent product but your poor support service is really frustrating me.

Fedor · May 14, 2011, 6:04pm

Thank you, we got your files. Unfortunately, we cannot understand anything from those screenshots, so we will have to review this print issue later using our own samples. We are currently working on the other part of the control.
Right now i would recommend you to split large xml into parts and print them separately.