Response Times

Hi,



Just wondering what your response times are. i bought this product from you and have asked various questions since Friday morning, it is now Sunday evening and still waiting for answers. my clients are also waiting for software and i need to know your response times to my questions instead of just wondering when you will be getting back to me.



i don’t mean to sound annoyed i only want to know what response times to expect so i can plan when to ask questions and when not to



thanks

Just wondering what your response times are. i bought this product from
you and have asked various questions since Friday morning

The support works
    Monday-Friday : 9AM - 6PM GMT
    Sunday,Saturday : only critical level issues

The common response time (if question come in working hours) -  1 hour