Hello,
I sent a technical question to your support email recently, but unlike before, I didn’t receive the usual “[Request Received]” confirmation email, nor any response.
It seems that you did not receive my email? Could you please help me identify the problem?
I have a technical issue and currently cannot reach your support team.
Thank you.
Hello,
To help us investigate the issue, please send your question again using our contact form: DHTMLX Contact Center - Technical, Licensing and Purchase Support
In the request, please also mention that you are not receiving replies from our support team, so we can check it on our side.
I’ve sent my question using the PRODUCT INFORMATION Form just not. And also sent it to [support email] again.
My Email: tangzhongliang@fane-tech.com
Subject of the Email sent to [support email]: Question Regarding Critical Path Behavior with Negative Lag (License: xxxxxxxx)
Please help me to check it.
Thank you in advance.
Hello,
For some reason, we still haven’t received your email on our side. Our specialists are investigating why this might be happening.
In the meantime, could you please duplicate the description of your issue here? This way I’ll be able to assist you promptly.
After I submitted my question through the contact form, your technical team has already provided me with an answer.
Thanks again for your help!
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