The bug of Software conflict


#1

I found a Software conflict.“电脑管家” the download url [link deleted]
I use the dataProcessor in the grid like this

dp = new dataProcessor("dp.php"); //lock feed url dp.enableDataNames(true); //will use names instead of indexes dp.init(grid); //link dataprocessor to the grid dp.setTransactionMode("GET");

when I send the data(add,update,delete),it will send three times to the “dp.php”.
win7 or xp and chrome.
please help.


#2

Unfortunately the usage of the specific browsers is not supported.


#3

It is chrome browsers.Is not support???


#4

chrome browser is supported, but the mentioned problem cannot be reconstructed locally.
Please, share with a demo link, where the problem can be reproduced.


#5


when i check/uncheck the cell.it will send the data to the dp.php.i write the sql log to the file “log.txt”.
now once check ,it will send twice data to the dp.php.And i log the source ip.the first is my real ip ,and the secend ip is not.
and the secend logs delay 3 mins.

the bug will happend on External access。In Intranet it is ok.

Please setup the software on your computer.the url “http://dlied6.qq.com/invc/xfspeed/qqpcmgr/download/QQPCDownload74528.exe

thank you .
The demo link i send you private message.


#6

somebody here??? hi ,sematik …


#7

Unfortunately the problem cannot be reproduced locally. On your page only a single request sends during the checkbox click.
Please, refer to the attached video:
screencast.com/t/mQFZy7H5qo


#8


the secend and third request will sends after few minutes. and dp.php will not respone anything.
please check the log file with the log url.ok?
please.


#9

sematik please help me fix this .


#10

Unfortunately the problem cannot be reproduced.
Your demo works well for me. No automatic requests duplicating the updating data are comes.


#11

please try it again.(install the conflict software)“http://dlied6.qq.com/invc/xfspeed/qqpcmgr/download/QQPCDownload74528.exe

please wait few minutes ,and check the log url.(122.227.75.18:8888/jygd/system/demo/log.txt)

you will finder the three logs.

This software is often automatically installed, a lot of people use in china.
please help me .


#12

The problem cannot be replicated with the original Google Chrome. Third-side software that changes the behavior of browsers is not supported officially.
At this point I can say that the dhtmlx works coorectly.
If you need this third-side software to be integrated with the dhtmlx please, open ticket at support.dhtmlx.com


#13

thanks


#14

SOLUTION FOR BUG OF SOFTWARE CONFLICT- techwhoop
Eleven Tips for Troubleshooting Software

  1. Free up RAM by closing other open programs. …
  2. Restart the software . …
  3. Shut down and restart your computer. …
  4. Use the Internet to find help. …
  5. Undo any recent hardware or software changes. …
  6. Uninstall the software , then reinstall it. …
  7. Look for software patches. …
  8. Scan for viruses and malware.