Undefined in chart graph

fabero · April 25, 2014, 11:21am

I obtain this:

but why?
That’s the code

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">
<head>
<title>Test dati temperatura</title>
<meta http-equiv="content-type" content="text/html; charset=utf-8" />
<meta name="title" content="rpimetry" />
<meta name="keywords" content="" />
<meta name="description" content="" />
</head>
<body>
<h3>S3 Temperature</h3>
<div class="grafico">
<script src="../../codebase/dhtmlxchart.js" type="text/javascript"></script>
<link rel="STYLESHEET" type="text/css" href="../../codebase/dhtmlxchart.css">
<script>
    window.onload = function(){
        var chart =  new dhtmlXChart({
            view:"spline",
            container:"chartDiv",
            value:"#data0#",
            radius:0,
            border:true,
            xAxis:{
             template:"#data1#"
            },
            yAxis:{
                start:0,
                end:100,
                step:5,
                template:function(obj){
                    return (obj%20?"":obj)
                }
            }
	})
          chart.load("data.csv","csv")
    }
</script>
<div id="chartDiv" style="width:600px;height:250px;margin:20px;border:1px solid #A4BED4"></div>
</div>
</body>
</html>

And this is the content of csv file:

"90", "2007"
"73", "2008"
"76", "2009"
"95", "2010"

Any hint please? Thanks in advance!

Darya · April 25, 2014, 1:29pm

Locally your sample works fine. But if you need step:20, you don’t need to set 5 and then use template. You need just set 20 at start.
14.04.25.rar (85.2 KB)

fabero · April 25, 2014, 1:37pm

Sorry, but I don’t understand.

I change my “script” section with yours, but nothing change…

What I mistake?

Darya · April 25, 2014, 1:55pm

The reason most likely is in your csv data. Please, try to load your chart locally with my attached static csv file.

fabero · April 25, 2014, 1:57pm

I put also your file, but no luck.

Locally seems to works, but not in server, so whats the matter?

Darya · April 25, 2014, 2:14pm

You need to check your server script: it tries to build the last 5-th data point. But as you haven’t it, it draws this data as 0:0.

fabero · April 25, 2014, 2:17pm

The script is the yours, and/or also what I’ve previously posted.

So what is my error?

Darya · April 25, 2014, 2:34pm

I need to clarify some questions:

is my sample working for you locally?
is my sample working for you “under” the server?
what are your OS, browser and dhtmlx versions?

My local result:

fabero · April 25, 2014, 2:37pm

I try using my macbook with latest chrome and doubleclicking the html file it open but doesn’t show anything.
Like you can see, I change the script with your directives, and put your csv files but no working.
Mac 10.9 (latest update), Chrome 34.0.1847.116 and latest dhtmlchart.

fabero · April 25, 2014, 2:40pm

Adding other information.

Opening in local with latest firefox works, but not in server.

Same with latest Safari.

Darya · April 28, 2014, 12:26pm

Tested locally on the same conditions: works. Screenshots are attached

fabero · April 28, 2014, 12:34pm

I’m sure that from you works, but not there, so what’s the matter? What I need to check?

Darya · April 28, 2014, 12:44pm

Try to check the correctness of the library pathes and theirs order…

fabero · April 28, 2014, 12:45pm

I’ve posted my source html, so is incorrect?

Darya · April 28, 2014, 1:06pm

We have provide you a working demo for Safari and Chrome. But we can’t see your server-side to answer this question. You have to check your server-side independently.

fabero · April 28, 2014, 1:09pm

Sorry but I don’t understand.

You answer to check the permissions, but if my script was ok, and html too, what permission I need to check? Which files can produce that result?

Alexandra · May 5, 2014, 1:35pm

Hello,

As you have already written, the problem happens only when you try to load the page under web server. Our library works correctly. So, you should find the problem on your side. Possibly there is something with paths to libraries or server settings. Try to check browser console. There you can see information about errors that happen on a page.

fabero · May 5, 2014, 1:43pm

Sorry, but itsn’t a good answer.

I post everything, and I say what I’m using; so you can suggest effectively what to check.

I’m very disappointed, even because I wll consider to buy your software. But the support is very lacking…